Quickserve Restaurant App

QuickServe restaurant app is a white-labeled product available for restaurants worldwide. QuickServe is a custom restaurant services provider. 

This app has the goal of enabling restaurants to digitally sell their product themselves, without having to use a digital service partner.  

Business Goals

The vast majority of products for selling food on the market require the restaurant to go under another app brand such as UberEats. 

The goal for the QuickServe app development platform was to let business owners custom make their own app, under their own brand. 

Project Results

The last restaurant app product for QuickServe consists of two custom mobile applications, for both iOS and Android. 

The Super Admin has the ability to deploy new restaurants easily, automatically set up a new custom mobile app per restaurant, and control things like the menu items, pricing, and even colours on the backend. 

Conclusion

This restaurant app is evolving as technology continues to evolve. While also making software development more accessible for people in various different industries.

For more information on apps and new software, check out ISUCorp.ca

 

 

 

8 Key Salesforce Service Cloud Features

What is Salesforce Service Cloud?

Salesforce Service Cloud is software that is used for customer service needs. It aids in making customer support more efficient and additionally makes the process faster as well. 

The functionality of the software is incredibly rich and there are multiple elements that make this software what it is today. 

1.Omni-Channel

In a digital environment, there are endless methods of communication. Hence, this feature will conquer. Whether it is by web, email, phone, social media, live chats, you name it and your service cloud will be routed to the appropriate agent.

2. Case Management

The case lifecycle starts with creation and ends with closure. This and all the steps in between are covered. Even if you require specific parameters. 

3. Service Console

The agent will get a more personalized experience that is also very convenient for them depending on the case. From displaying history to all the necessary knowledge. 

4. Knowledge Base

Agents will be able to deal with cases at a much faster pace with answers they need at their fingertips. You can create a knowledge base on the software itself which will be very useful. 

5. Process and Routine Animation

Service Cloud offers process automation using workflows, approvals, macros, email templates, etc.

6. Service Analytics

For service agents and managers, this data will be available for both parties to use. This will allow for valuable insights between each department and agent performance. These reports can vary in terms of their complexity. 

7. Field Service 

This allows for agents to work with one another when it is necessary to do so. They can order field workers’ appointments, manage schedules, and do other tasks. This feature enhances cooperation.

8. Self-Service Communities

This feature will help customers to access your knowledge base and find solutions on their own. Alongside this, there is a chat for your customers to use and get help from the agent if they need it. 

Conclusion

Salesforce Service Cloud is a great software tool that has all the features you are probably looking for and more. You can even integrate this tool with marketing or sales clouds to increase efficiency further.

To learn more about your software needs, visit ISUCorp.ca

 

 

 

7 Data Analytics Areas

Data analytics aids businesses to convert their raw business data into actionable insights. This environment is constantly changing, hence it is important for software companies to keep up and ensure businesses have the best services.

1. Financial Analytics

• Monitoring revenue, expenses, and profitability of a company.

• Profitability analysis and financial performance management.

• Budget planning, formulating long-term business plans.

• Financial risk forecasting and management.

  2. Customer Analytics

• Customer behavior analysis and predictive modeling.

• Customer segmentation for tailored marketing campaigns.

• Personalized cross-selling and upselling offers for extended customer lifetime value.

• Predicting customer attrition and customer churn risk management.

• Customer sentiment analysis for increasing product/service quality.

  3. Brand and Product Analytics

• Conducting product performance analysis.

• Tracking customer interactions with a product to identify pain points leading to churn.

• Conducting competitor benchmarking.

  4. Asset Analytics

• Real-time asset monitoring and tracking.

• Asset life cycle management.

• Predictive and preventive maintenance.

• Asset health prediction.

• Designing asset maintenance and replacement strategies.

  5. HR Analytics

• Employee/department performance monitoring and analysis.

• Employee experience and satisfaction analysis.

• Employee retention strategy optimization and management.

• Employee hiring strategy analysis and optimization.

  6. Supply Chain Analytics

• Identifying demand drivers, consumer demand forecasting, and planning.

• Supplier performance monitoring and evaluation.

• Predictive route optimization.

• Determining the optimal level of inventory to meet the demand and prevent stockouts, inventory planning, and management.

• Identifying patterns and trends throughout the supply chain for enhanced supply chain risks management.

  7. Manufacturing Analytics

• Overall equipment effectiveness analysis and optimization.

• Manufacturing process quality prediction and management.

• Equipment maintenance scheduling.

• Power consumption forecasting and optimization.

• Production loss root cause analysis.

Conclusion

There are many areas of analytics and as software evolves, more areas will continue to develop.

For more information on data analytics and software, visit ISUCorp.ca