Using Outstanding Service to Gain Success

In order to gain trust, credibility and truly standout as a business you have to have outstanding service. The customer always has to come first. Make sure that every area of your service as a business is up to a high standard, it is crucial to success. 

 Here are some areas in your "service" to have in mind: 

• Methods and tools:  you are expected to have them in place to measure the quality of service you provide and response you provide

• Responsiveness: your clients and customers expect you to be responsive, they expect you to respond to their calls and emails.

• Credentials:  depending on your profession, credentials might be expected or assumed more in some fields than in others;  in the medical, legal or financialfields credentials are of high importance.

• Client importance: no matter what, make your clients always feel important – it should be a given.

• Appropriate price:  people do not always by based on lowest price, price is only part of the whole package; by itself, offering the lowest price is not going to help establish credibility – in fact, many potential clients may be leery if your prices are significantly below market value.

For more information on our consulting services, please visit www.isucorp.ca 

Written by John Krumbach,
VP of Finances, ISU Corp   

The Real Truth Behind a Happy Workplace

Be aware to “explode the myth of the happy workplace,” because the truth is, you can’t make everybody happy.

If you labor under the illusion that you can, you’re only going to disappoint yourself. Everybody wants different things.

Leaders should not try to achieve happiness in a whole team or organization. Rather, they should concentrate on simply optimizing the more primal emotions we all share, such as playfulness, and the desire for new experiences. These emotions arise from the lower regions of our brain…and get passed along naturally. They exist regardless of our unique experiences. Happiness may mean different things to different people, but optimal heartfelt emotions don’t.

As emotional beings, we still respond best to emotional interactions. Hardly a surprise. But, in the business world, we often still perpetuate the myth that leading by logic and reason is best.

Those leaders who practice the lead-by-logic approach mistakenly believe that reason drives emotion. In fact, you can more effectively create the state of mind you desire by working directly with emotion.

The takeaway then? Lead by tapping into primal emotions.

3 Ways To Keep Your Team Focused and Organized

1. Allow Employees Flexibility

If you haven't adopted this new way of thinking in business, you are far behind. Now it is popular to allow flexibility in the workplace. Give your employees more freedom by allowing them to work from home at-least one day of the week and to adopt work hours to their lifestyle. By doing this the employees will be much more focused and put in that extra effort because they don't want to loose the amazing opportunity. As long as you have invested in a solid social project management tool, you will be even more organized than before.

2.  Have a Regular Meeting Schedule

Face-to-face meetings are great but it is very hard to get everyone involved because people are busy. Instead of having a lot of face-to-face meetings have one once a week/month, at the same time and in the same place and make it mandatory. Talk about the main issues, address them, and see what everyone's priorities are. Once all the priorities are set, each employee can import them into a priority manager, which will allow each person and the person in charge to change the order of the priorities. Also you will be able to add new priorities throughout the week, from virtually anywhere.
 

3. Have All Files and Tasks Organized by Projects

Email is good, but you can spend too much time searching for files and tasks, and eventually some fall through the cracks. By having a place where you can collaborate with your team online and organize tasks, files and conversations by projects, you will never miss another file or deadline ever again. It is really convenient to have a virtual office with a UI similar to a social network, so everyone can easily use it to be more productive.