Developing Others by Strengthening their Abilities

Developing others is part of your Empathy - a component of your Social Competence.

While Empathy, in general, is related to your awareness of other people’s needs and concerns; developing others relates to sensing their growth needs and strengthening their abilities.

People who have this competence usually:

• Acknowledge and reward people's strengths and accomplishments
• Offer useful feedback and identify people's needs for further growth
• Show sensitivity to other people's feelings
• Assign tasks that challenge and foster people's skills
• Mentor and coach other people

We'll continue next week.

Cheers!

Understanding Others; the Active Aspect of Caring

Understanding others is part of your Empathy -a component of your Social Competence.

While Empathy, in general, is related to your awareness, needs, and concerns of others; Understanding Others senses the feelings and perspectives of other people and makes you take an active interest in their concerns.

People who have this competence usually:

• Are attentive to emotional cues
• Listen well to what people say
• Show sensitivity to other people's feelings
• Understand other people perspectives
• Help out without expectations

At a personal level, relationships are built by understanding other people. At a business level, businesses thrive when companies truly understand their customer's needs, feelings, perspectives - that's usually the purpose of marketing research: it aims to understand customer's needs and wants.

Service; the Anticipation of Your Customers’ Needs

Servicing others is part of your Empathy - a component of your Social Competence.

While Empathy, in general, is related to your awareness, needs and concerns of others -Servicing Others relates to anticipating, recognizing and meeting customers’ needs.

People who have this competence usually:

•          Understand customers’ needs by matching them to services or products
•          Seek ways to increase customers satisfaction and loyalty
•          Are always available and ready to offer appropriate assistance
•          Grasp and understand customers perspectives, preferences, needs and wants
•          Acts as a trusted advisor to a customer, with all honesty - building strong relationships

The purpose of a business is not to make a sale, but to make and keep a customer by providing valuable service.

We'll continue next week.

Cheers!