Service; the Anticipation of Your Customers’ Needs

Servicing others is part of your Empathy - a component of your Social Competence.

While Empathy, in general, is related to your awareness, needs and concerns of others -Servicing Others relates to anticipating, recognizing and meeting customers’ needs.

People who have this competence usually:

•          Understand customers’ needs by matching them to services or products
•          Seek ways to increase customers satisfaction and loyalty
•          Are always available and ready to offer appropriate assistance
•          Grasp and understand customers perspectives, preferences, needs and wants
•          Acts as a trusted advisor to a customer, with all honesty - building strong relationships

The purpose of a business is not to make a sale, but to make and keep a customer by providing valuable service.

We'll continue next week.

Cheers!

Enhance your Organization by Leveraging Diversity

Leveraging Diversity is part of your Empathy - a component of your Social Competence.

While Empathy, in general, is related to your awareness, needs and concerns of others -Leveraging Diversity relates to your ability to cultivate opportunities with different kinds of people.

People who have this competence usually:

• Respect and relate well to people from varied backgrounds
• Understand diverse worldviews and perspectives 
• Are sensitive to group differences
• See diversity as an opportunity
• Create an environment where diverse people and views can thrive

People, in general, need to be valued based on their moral values, knowledge, performance, and success rather than their background.

Diversity of people brings diversity of ideas to a business - it boosts competitiveness since diversity is most likely to enhance organizational flexibility allowing a rapid adaptation to shifting markets.

Written by John Krumbach,
VP of Finances, ISU Corp

The Importance of Social Skills in Our Overall Social Competencies

In our last blog, we had an overview of the different aspects related to Empathy as part of Social Competence; we will now cover aspects related to Social Skills

Social Competence relates to your ability to handle relationships in a positive way, and your ability to get along with other people. Social Skill is a part of your Social Competence personality.  

While Social competence, in general, relates to your ability to handle relationships properly, Social Skills relates to your effectiveness at inducing desirable responses in others.

People who have this competence usually:

• Have influence
• Good communication skills
• Manage conflicts with great success
• Bring leadership
• Are catalysts of change
• Build bonds
• Collaborate and cooperate
• Have team capabilities

We’ll be covering each of these eight aspects in details later on.